The first year focuses on the fundamentals of hotel business, sustainable food and beverage management, and customer service and quality systems. You will also start to gain practical work experience at the Celtic Manor, right from the first term.

The second year will prepare you for managing the overall operations of a hospitality business effectively. As well as spending a significant amount of time gaining further practical experience at a supervisory level, your studies will cover rooms division management, revenue management and digital marketing for hotels.

During the third year, you will learn about sustainable hotel operations, international business management and key theories of leadership and management. You will also continue gaining practical work experience at the Celtic Manor, with a focus on managerial level operations. 

Please note that work-based learning modules include some evening and weekend shifts, in order to experience the full range of hospitality contexts.

Year One: Hotel and Hospitality Management Degree

In Year One you will study the following specified modules, alongside undertaking experience hours at the Celtic Manor (which will focus on operational aspects):

• Hospitality work based learning
• Critical reflections on work based learning
• Project based learning
• Hospitality in context
• Sustainable food and beverage management
• Customer service and quality systems

Year Two: Hotel and Hospitality Management Degree
In the second year, you will continue undertaking experience hours at The Celtic Manor, which will focus on supervisory aspects. Modules studied will include:

• Sector work based learning – practice & reflection
• Professional practice
• Digital marketing for hotels
• Rooms division management
• Strategies for revenue management

Year Three: Hotel and Hospitality Management Degree
Year Three experience hours at Celtic Manor will focus on managerial aspects. Modules studied will include:

• Professional practice with specialisation
• Critical reflections on learning in the workplace
• Leadership and Management
• International business Management
• Sustainable hotel operations

As noted above, the hotel and hospitality management degree course includes a significant number of work-based learning modules, meaning students may be required to work evenings and weekends, as well as potentially staying away from home. This may impact on students with disabilities and/or family commitments. Please contact course leader Tina Thomas to discuss further.

Given that work based learning is an integral part of the course, students will be required to demonstrate competencies in a range of professional and operational areas that are required at a five star resort. The necessity to pass these core competencies, in addition to the academic requirements of the course, is formalised as a core element of assessment for each level of study.

You will be given in-house training by the Celtic Manor Resort, reinforcing the standards and professional expectations of operating within a five star resort. This, alongside a process of continuous monitoring, evaluation and feedback on progress, will provide you with support in meeting these standards.  It is on these professional and operational standards that students are assessed for their suitability to continue their work based learning at Celtic Manor Resort.

Your studies will be underpinned by the latest research undertaken by the South Wales Business School Research Group. This means you will be taught by academics who are at the forefront of their specialist field.

Assessment methods replicate activities required in the workplace. You will also be assessed using a variety of methods, including essays, reports, group work, presentations and online applications.